Need help or have a question?
We hope you’ll find your answer below. If not, our dedicated support team is always happy to assist — just reach out via [email protected] or on Telegram 💬.
🔐 What makes HavinProxy different? +
HavinProxy operates real smartphones with German SIM cards — not datacenter IPs or emulators. You get authentic German mobile IPs from real carrier networks (O2, Vodafone, Telekom).
⚡ How fast is setup after payment? +
Access credentials are automatically delivered via email within seconds. No manual setup, no waiting time — everything runs fully automated.
🔄 Can I change my IP anytime? +
Yes! Each proxy includes your own secure “flightmode-style” rotation link. You can refresh your IP anytime in ~3 seconds. Optional auto-rotation every 1–60 minutes is available.
🌍 Which networks are available? +
You can choose between O2, Vodafone, and Telekom — all offering real 4G/5G German mobile connectivity. Each plan supports HTTP and SOCKS5 protocols.
💳 Which payments are accepted? +
We accept payments via Mollie — supporting all major cards and wallets (Visa, Mastercard, Amex, PayPal, Alipay) — as well as crypto (BTC, ETH, LTC, TRX, USDT) through Cryptomus.
🧾 Do I get an invoice? +
Yes, invoices are automatically attached to every order confirmation email. VAT is calculated dynamically based on your billing country.
Still have questions? We’re here to help — message us anytime via Telegram 💬 or email [email protected].